pcmsconseil delivers creative, reliable and useful services for groupepcms. Our software designers, system integrators, customer service and technical support agents offer their expertise and best knowledge to provide quality services:
— Strategic Analysis
The success of any software development project relies on a rigorous analysis of technological environment, management processes and business objectives. Designing or properly integrating a software solution while ensuring profitability requires clear parameters corresponding to business requirements. pcmsconseil executes audits to ensure success – and especially the usefulness – of a software development project, big or small.
For more info on our strategic analysis services — click here.
— Custom Software Development
pcmsconseil specializes in developing customized software solutions to ensure efficient management of human resources. After a rigorous needs analysis, we clearly define parameters to guide the development of a useful and reliable solution. Our delivery methods and values include:
- SCRUM methodology, AGILE approach
- Better control of development costs
- Quick solutions to changing requirements
- Quality software optimizing ROI
- Compliance with delivery schedules
- TDD – Test Driven Development and DDD – Domain Driven Development
For more info on our custom software services — click here.
— Software Integration
The expertise of pcmsconseil is not limited to software development. We also integrate software solutions within existing environment (e.g. feature customization). The AGILE approach ensures effective integration as it prioritizes collaboration between the integration team, the client and the users.
For more info on our integration services — click here.
— Technical support
pcmsconseil targets total client satisfaction. Our dedicated customer service agents provide technical support for all our solutions, developed and/or integrated. We never leave our clients behind. Once our development, implementation or integration work is done, our customer service agents provide technical support on 3 levels:
- Level 1 : Basic questions
e.g. How do I change my password?
- Level 2 : Operational issues
e.g.: How do I file a report?
- Level 3 : Fundamental issues
e.g.: The software does not work. What should I do?
To contact one of our agents, call +1 514 931-3324 # 222 or — click here.
— Related Services
For all its software products and services, as well as within software development projects, pcmsconseil offers :
- Training, one-on-one coaching
- Technical assistance to initiate use of software solution (data-payroll reconciliation, assembling medical records, etc.). Project Management
- SharePoint integration (collaboration tool, document management)
- Data Warehousing
For more info on our related services — click here.